Ordering Process Overview

• Confirmation Email: Once you place your order, you'll promptly receive an email confirmation containing your unique order number.
• Shipping Notification: As soon as your order is shipped, you will receive an email notification with your tracking number.

Production Time & Delivery

Curious about when your order will arrive? Here's what you can expect:

• Custom-Branded Orders: Your custom-branded orders will be delivered within 10-15 business days.
• Blank Orders: If you've ordered blank items, you can anticipate delivery within 3-7 business days.

Need it even faster? We offer expedited shipping options for your convenience.

Payment

Accepted Payment Methods: We accept all major credit cards and Gift Certificates!

Privacy

• Your Privacy Matters: Vertika Promos values your privacy and security online. We want you to shop with confidence. We believe in transparency and aim to help you understand how we collect, use, protect, and share your personal data. Please review our Privacy Policy for a detailed explanation. This policy applies to your use of our sites and services and does not extend to websites or services beyond our control.
• Data Security: We collect personal information only with your consent to enhance your shopping experience. Your information is safeguarded according to industry standards. However, it's crucial to protect your username and password to prevent security breaches. You can modify your information in your account settings, but we may retain non-personally identifiable data for legitimate business purposes, even if you are no longer a registered user or customer.

General Ordering Information

• Quantity Discrepancies: You will be charged only for the quantity of items you ordered. If, by any chance, you receive fewer items than ordered, you will be billed only for what you received.
• Order Changes and Cancellations: You can cancel your order at any time before it enters production. Once items are imprinted with your logo, cancellations are no longer possible. If you need to make changes to your order, please contact us, and our team will assist you accordingly.
• Sales Tax: We collect sales tax for goods and services shipped within Florida (FL), where legally applicable. If you qualify for tax exemption in FL, please inform us before placing your order.
• Bulk Discounts: For super high-volume orders, reach out to us, and we'll explore potential discounts.

Guarantees

• Satisfaction Guarantee: Your satisfaction is our priority. If you're unhappy with your order due to defects, unfulfilled promises, incorrect items, or imprint errors, please contact your Customer Care Representative at sales@vertikapromos.com.
• We'll either re-run your order or refund your purchase, covering the return shipping costs. We're committed to ensuring you're 100% satisfied.

Notes About Our Site

• Price and Product Information: Please note that all prices and product details are subject to change without prior notice.